Welcome to tak11. This Privacy Policy ("Policy") explains what personal information we collect when you use the tak11 platform, how that information is used, and the steps we take to protect your privacy.
Tak11 believes your personal information belongs to you. We are committed to full transparency on all matters related to your privacy. By using tak11, you agree to this Privacy Policy.
This Privacy Policy is part of our Terms & Conditions sections. Read both together for the complete picture.
1 What Information We Collect
We collect various types of information when you use the tak11 platform. This data comes from three main sources: what you provide directly, what is collected automatically as you use the platform, and what we receive from third parties.
Information you provide directly:
- Full name, date of birth, and nationality
- Email Address & Mobile Number
- Password (stored in encrypted form)
- Address & Postal Code
- Identity documents — copy of National ID, passport, or driving license (for KYC verification)
- Payment information — Mobile Banking/Nagad/Rocket number or bank account details
Automatically Collected Data:
- Device information — type, operating system, and browser version
- IP Address & Approximate Location
- Login time, session duration & activity logs
- Betting history, deposit and withdrawal transactions
- Behavioral data collected via cookies and tracking pixels
| Type of Information | Source | Purpose |
|---|---|---|
| Personal Identity | User | Account Creation & KYC |
| Contact Information | User | Support & Notifications |
| Financial Information | User | Payment Processing |
| Device & IP | Automatic | Security & Fraud Prevention |
| Usage Pattern | Automatic | Service Improvement |
2 How Your Information Is Used
Collected data is used for specific, legitimate purposes only. tak11 never uses your information for unnecessary purposes or sells it to third parties.
- Account Management: For registration, login, and identity verification.
- Service Delivery: To complete betting, gaming, and transactions.
- Security Assurance: To detect and prevent fraud.
- Legal Obligation: To comply with AML (Anti-Money Laundering) regulations.
- Customer Service: To resolve issues and provide support.
- Contact: To keep you informed about important updates, promotions, and offers.
- Service Improvement: Analytics to improve the overall platform experience.
- Responsible Gaming: To identify problematic gaming behavior and provide appropriate support.
tak11 never sells or rents your personal information to advertisers.
3 Information Sharing & Disclosure
Tak11 strictly upholds data privacy. We do not share your information with any third party except in the specific circumstances outlined below.
- Payment Processor: Required information is shared with approved payment gateways — including Mobile Banking, Nagad, and Rocket — to process transactions.
- Technology Partners: Limited data may be shared with technology providers that support platform operations; they are also bound by our privacy standards.
- Legal Authorities: Information may be disclosed in response to a court order, regulatory request, or other legal obligation.
- Fraud Prevention: In cases of suspected money laundering or fraud, information may be shared with the relevant authorities.
tak11 never sells your personal information to marketing firms or data brokers.
4 Information Security Measures
Tak11 uses industry-leading security technology to protect your data. Our security team monitors systems 24/7, every day of the week.
All data transfers are secured with 256-bit TLS/SSL encryption.
Two-factor authentication (2FA) at login keeps your account secure.
Data is stored in secure data centers with regular backups.
Your password is never stored directly — only a hash is kept.
Regular security audits conducted by third-party security specialists.
Unusual login activity or transactions trigger an immediate alert.
5 Cookies & Tracking Technologies
Tak11's website and app use cookies and similar tracking technologies to enhance your browsing experience and improve the quality of our services.
- Essential Cookies: Essential for login sessions and security. Disabling these will prevent the platform from functioning properly.
- Functional Cookies: Used to remember your preferences, language, and settings.
- Analytics Cookies: Anonymous data is collected to understand which parts of the platform are used most.
- Security Cookies: Used to detect fraud and bot activity.
You can manage or block cookies through your browser settings. Keep in mind that disabling certain cookies may limit some platform functionality.
6 Data Retention Period
Tak11 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligation |
| Transaction Records | 7 years | AML Regulations |
| KYC Documents | 5 years | Regulatory Requirements |
| Cookie Data | Up to 1 year | Service Improvement |
| Support Conversations | 3 years | Quality of Service Assurance |
7 Your Privacy Rights
As a tak11 user, you have important rights over your own personal data. We respect these rights and are here to help you exercise them.
- Right to Access: You can request to see what information we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or outdated information.
- Right to Erasure: You can request deletion of your information under certain circumstances.
- Right to Restrict Processing: You can request that your information not be used for specific purposes.
- Right to Data Portability: You can receive your data in a structured, portable format.
- Right to Object: You can opt out of marketing communications.
To exercise these rights, email us at [email protected]. We will respond within 30 days.
8 Protection of Minors' Data
Tak11 strictly does not collect or store information from anyone under the age of 18. Our platform is for adults only.
- Age verification is carried out at the time of registration.
- If an underage user is identified, the account is closed immediately.
- Any data knowingly collected from minors is deleted.
If a parent or guardian has concerns, contact our support team and we will take immediate action.
9 Third-Party Services
Tak11 uses certain third-party services on its platform to enhance functionality. Each of these services has its own privacy policy.
- Payment Gateway: Mobile Banking, Nagad, Rocket — for processing transactions.
- Analytics Tools: Anonymous data is used to analyze platform usage.
- Game Provider: Third-party game software providers may access certain gaming data.
These partners are contractually bound to follow tak11's privacy guidelines. They may not use your data for their own purposes.
10 Changes to the Privacy Policy
Tak11 may update this Privacy Policy from time to time. If significant changes are made, we will notify you by email or through an in-platform notification.
- The date of any changes will be noted under the "Last Updated" section at the top of the page.
- For significant changes, user consent will be obtained again.
- Continued use of the platform after any changes indicates your acceptance of the updated policy.
Please check this page regularly. The latest version is always available at tak11.app/privacy-policy.
11 Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our data protection team will handle your request with the highest priority.
[email protected]
Responded to within 30 days
24/7 Live Chat Support
Support available in Bengali
We are committed to protecting your data not just in words, but in practice.
We are transparent about what data is collected and why — no hidden agendas.
View, correct, or delete your data — all rights are yours.
Tak11 never sells or rents your information to third parties.
Operated in compliance with GDPR and international data protection standards.
Support is available in Bengali for any privacy-related questions.
Tak11 is a licensed platform — operating under the oversight of regulatory authorities.
Your Data is Secure — Join tak11 Today
You now know tak11's Privacy Policy. We take care of your data. Register now and enjoy gaming in a secure environment.